This privacy policy describes how RADIANT CIRCUS uses and protects any information that you give us when you use our online services.

The most important thing to know is that RADIANT CIRCUS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.

RADIANT CIRCUS may change this policy from time to time by updating this page. This version is effective from 16.05.18 and has been updated to be compliant with new EU regulations and UK data laws.

WHEN YOU VISIT OUR WEBSITE

When someone visits www.radiantcircus.com we use third party services – Google Analytics and WordPress – to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

No user-specific data is collected when you use the “SEARCH” box our website.

WHEN YOU USE OUR “CONTACT US” & “SUBMIT AN EVENT” FORMS

The forms on our website create an email that contains your personal contact details and any other information you have decided to submit. We manage all information received this way as we do all emails (see below).

WHEN YOU EMAIL US

We manage all incoming and outgoing emails through two third party services: 123 Reg and Apple Inc. Your contact information will only be used in our correspondence with you and will not be shared with any other organisation. Contact details and correspondence are retained securely for routine internal record-keeping purposes.

WHEN YOU SUBSCRIBE TO OUR E-NEWSLETTER

We use a third party provider, MailChimp, to manage all subscriptions received through the form on our website for our occasional e-newsletter. We only collect email addresses and all user information – including when you subscribed/unsubscribed – is stored securely. We gather anonymised statistics around email opening and clicks using MailChimp’s industry standard technologies.

You can change your subscription preferences or unsubscribe from our e-newsletter mailing lists at any time using the links in the footer of all emails we send.

WHEN YOU BECOME A MEMBER AT PATREON

We use a third party provider, Patreon, to manage all membership subscriptions to our services. We also use Patreon and MailChimp to administer membership rewards depending upon the level of membership you have chosen.

You can change or cancel your membership at any time at Patreon in accordance with their policies and procedures.

When we receive notification of your cancellation, your membership details will be deleted on our parallel records at MailChimp.

WHEN YOU FOLLOW US ON SOCIAL MEDIA (Twitter, Instagram & Facebook)

We use third party providers – Twitter, Instagram & Facebook – to manage our social media interactions and comply with all their service policies and procedures.

If you send us a private or direct message via social media the message will be stored securely on the relevant platform. Your contact information will only be used in our correspondence with you and will not be shared with any other organisation.

SECURITY

In order to prevent unauthorised access or disclosure, we both collect the bare-minimum information needed to provide a service (often just your email) and have in place suitable electronic and managerial procedures to safeguard and secure the information we collect.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps web applications respond to you as an individual. For example, cookies will help remember if you have already subscribed to our blog and will tailor what you see according to your preferences.

Cookies help us provide you with a better blog by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Our blog is built using WordPress. Read more about cookies used on WordPress here.

LINKS TO OTHER WEBSITES

Our blog contains lots of links to other websites that we hope you will find interesting. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Exercise caution and look at the privacy statement applicable to each website in question.

CONTROLLING YOUR PERSONAL INFORMATION

We only collect personal information for our e-newsletter distribution list, our membership list at Patreon and to respond to your direct queries (using website contact forms, emails & social media).

If you have previously agreed to us using your personal information, you may change your mind at any time by clicking unsubscribe from the email newsletter (simply use the link at the bottom of each email).

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you or ask for your personal information to be deleted from our records. Please CONTACT US with your information requests.

If you believe that any information we are holding about you is incorrect or incomplete, please CONTACT US as soon as possible. We will promptly correct any information found to be incorrect.

HOW TO CONTACT US

Please use our CONTACT US form to contact our Barker-In-Chief who is responsible for all data management at RADIANT CIRCUS.